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1. Who We Are

PerformanceLabsUK is a research-focused online platform providing access to laboratory research compounds and educational content related to peptide science, bio-optimisation, and longevity research.

If you have any questions regarding this Privacy Policy or how your data is handled, you may contact us using the details provided on our Contact page.

2. Information We Collect

We may collect personal information when you use our website, create an account, place an order, subscribe to our mailing list, contact us, or interact with our forms.

This information may include:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment-related information (processed securely through third-party providers)
• Order history
• Communication preferences
• Any information you provide through contact forms or customer support messages

3. How We Use Your Information

We use your information to operate our website efficiently, fulfil orders, improve user experience, and communicate with you appropriately.

Your information may be used for the following purposes:

• To process and manage orders
• To provide customer service and respond to enquiries
• To send order confirmations and shipping updates
• To improve our website, products, and user experience
• To monitor website performance and usage trends
• To send educational content, newsletters, or promotional updates (where consent has been given)
• To prevent fraud, abuse, or unauthorised activity
• To comply with legal or regulatory obligations

We only use your data where we have a lawful basis to do so.

4. Email Marketing and Educational Content

If you subscribe to our email list, download a guide, or opt in to receive updates, we may send you educational content, product updates, research articles, and brand news related to peptide research and biohacking education.

You can unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in any email
• Contacting us directly through our website

We will only send marketing communications where you have given consent or where otherwise permitted by applicable law.

5. Payment Information

We do not store full payment card details on our servers.

Payments made through our website may be processed by trusted third-party payment providers or alternative checkout systems. These providers are responsible for securely processing payment information in accordance with their own privacy and security standards.

We recommend reviewing the privacy policies of any third-party payment providers used during checkout.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, personalise your experience, analyse traffic, and understand how visitors interact with our content.

Cookies may be used to:

• Remember user preferences
• Keep products in your cart
• Improve website speed and performance
• Analyse visitor behaviour
• Support marketing and remarketing activity
• Measure campaign effectiveness

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain parts of the website, including checkout or account features.

7. Analytics and Website Performance

We may use website analytics tools and third-party services to understand how users navigate our site and how we can improve content, performance, and user experience.

These services may collect information such as:

• Page visits
• Click behaviour
• Session duration
• Device and browser details
• General geographic region
• Traffic source

This information is generally used in aggregated form and is not intended to personally identify individual users unless required for security or fraud prevention.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, disclosure, alteration, or loss.

These measures may include:

• Secure website encryption (SSL)
• Restricted access to sensitive data
• Secure third-party service providers
• Internal security practices
• Monitoring for suspicious activity

While we take security seriously, no online transmission or storage system can be guaranteed to be completely secure. Users should always take reasonable precautions when sharing information online.