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1. Website Use

By using this website, you confirm that you are accessing the site for lawful purposes only. You agree not to misuse the website, attempt unauthorised access, interfere with website functionality, or use any content in a way that may harm the business, its reputation, or other users.

We reserve the right to restrict or terminate access to the website at any time if misuse, suspicious activity, or a breach of these terms is identified.

2. Research Use Only

All products sold by PerformanceLabsUK are supplied strictly for laboratory research purposes only.

Our products are:

• Not intended for human consumption
• Not approved for medical, therapeutic, or diagnostic use
• Not intended to diagnose, treat, cure, or prevent any disease

By purchasing from this website, you acknowledge and agree that all products are being obtained solely for legitimate laboratory, analytical, or research related purposes.

3. Product Descriptions & Information

We aim to provide accurate and up to date product information, including research descriptions, purity details, and general educational content. However, all content is provided for informational purposes only.

While we make every effort to ensure accuracy, we do not guarantee that:

• Product descriptions will always be error free
• Website content will always be complete or current
• Educational materials should be interpreted as medical or scientific advice

PerformanceLabsUK reserves the right to update, change, or remove product information at any time without prior notice.

4. Orders & Acceptance

All orders placed through our website are subject to review, acceptance, and availability.

We reserve the right to:

• Refuse or cancel any order at our discretion
• Limit quantities purchased
• Request additional verification where necessary
• Cancel orders where pricing, stock, or technical errors occur

An order confirmation does not guarantee final acceptance. Orders are only considered accepted once payment has been approved and processing has begun.

5. Pricing & Payments

All prices displayed on the website are subject to change without notice.

Payments must be completed in full before any order is processed or dispatched. PerformanceLabsUK may use third-party payment systems or alternative checkout methods depending on product category, payment availability, or operational requirements.

We reserve the right to suspend, delay, or cancel an order if:

• Payment is incomplete
• A payment issue is detected
• Fraud prevention systems flag unusual activity
• Additional verification is required

6. Shipping & Delivery

We aim to process and dispatch orders as efficiently as possible. Delivery times shown on the website are estimates only and may vary depending on location, courier service, order volume, or unforeseen circumstances.

Please note:

• Delivery times are not guaranteed
• Delays caused by couriers are outside our control
• Incorrect customer details may result in shipping delays or failed delivery
• Customers are responsible for ensuring all shipping information is accurate at checkout

PerformanceLabsUK is not responsible for delays, failed deliveries, or losses caused by incorrect address details or third-party delivery services.

7. Returns & Refunds

The Refund & Returns Policy published at /refund-and-returns/ forms part of these Terms and applies to all Orders. By placing an Order you confirm you have read and accepted that Policy. In summary, all sales are final once dispatched, except where Goods arrive damaged, faulty, or materially not as described, in which case the specific exception process in the Refund & Returns Policy applies. Your non-excludable statutory rights under the Consumer Rights Act 2015 are preserved in full.

8. Limitation of Liability

To the fullest extent permitted by applicable law, PerformanceLabs UK shall not be liable for:

• Any loss or damage arising from the use, misuse, or inability to use our products
• Any indirect, consequential, or incidental loss
• Any loss arising from reliance on information published on this website
• Any adverse outcomes resulting from use of compounds outside of a legitimate research context

Our total liability in any circumstance shall not exceed the value of the order in question. Nothing in these terms excludes liability for fraud, death, or personal injury caused by our negligence.

9. Intellectual Property

All content on this website including text, product descriptions, educational materials, branding, and imagery is the intellectual property of PerformanceLabs UK unless otherwise stated. Reproduction, redistribution, or commercial use of any content without prior written consent is prohibited.

10. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of Scotland. The Scottish courts shall have exclusive jurisdiction to settle any such dispute or claim.

11. Changes to These Terms

PerformanceLabs UK reserves the right to update or amend these Terms and Conditions at any time. Changes will be published on this page with an updated effective date. Continued use of the website following any changes constitutes acceptance of the revised terms.